CSS (Cyclist Support Solutions) provide a complete wrap around support program for all of the UK’S cyclists.
24/7 Help & Support is an integral part of the service as it provides back up on a 24/7 Support Helpline basis.
Whether you’re out cycling as an individual or out cycling with the entire family CSS will be there to support you via a telephone call to one of their support centres. CSS Staff are fully trained, located in the UK and are each a UK national.
What does this mean?
CSS is part of the RTR (Road To Recovery) Group of companies one of which is a National Accident and Breakdown Company. CSS members are free to use RTR’S Help and Support Service in exactly the same way as one of its Motoring members would. If you need rescuing or collision help and advice then our team of operatives will be 100% behind you.
RTR’S 24/7 Support Hotline is housed in a UK Call Centre and staffed by UK Operatives, each one trained to deal with your call regardless of its severity.
If Necessary CSS can send a service vehicle out to you within a 40 – 50 minute window of receiving your call. Average time in 2015 was 42 minutes.
Should your situation be of a more serious nature then our support staff can (on your behalf) liaise with the necessary emergency services etc.
Whatever the situation we have you covered.
This service is FREE to all CSS members as part of your annual subscription
For more details please Tel: 0870 474 0148