CSS (Cyclist Support Solutions) provide a complete wrap around support program for the UK cyclist.
Rescue & Repair is an integral part of the service as it provides back up on a Cycle Recovery and Repair basis.
Whether you’re out cycling as an individual or out cycling with the entire family CSS will be there to support you and 5 other family members if necessary.
What does this mean?
CSS is part of the RTR (Road To Recovery) Group of companies once of which is a National Breakdown Company. RTR has an affiliation with over 800 independent Vehicle Recovery Operators all of which are adept in the repair of bicycles.
RTR has a 24/7 Support Hotline in place (UK Call Centre and UK Operatives) each one trained to deal with your call regardless of its severity.
We can get a service vehicle out to you within 40 – 50 minutes of receiving your call. Average time in 2015 was 42 minutes.
If your bicycle can be repaired within a 30-minute window then our service operator will repair it at scene. If not then we will take you and your cycle up to 10 miles in any direction. More than enough to either get you home or taken to a specialist bike repair shop.
Should the situation be of a more serious nature then our support staff can (on your behalf) liaise with the necessary emergency services etc.
Whatever the situation we have you covered.
Your CSS Membership covers you for 1 service call out per annum and unlimited Non-fault Accident Callouts per annum.
For more details please Tel: 0870 474 0148